Shipping policy
At Novivi, we are committed to providing a transparent, reliable, and efficient shipping experience. Every order is carefully inspected and dispatched promptly from our Oldham location to ensure safe and timely delivery.
1. Shipping Rates & Service Area
We currently ship within the United Kingdom.
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Free Standard Shipping: Available on all orders over £49.99
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Flat Rate Shipping: £5.99 applies to all orders under £49.99
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No Hidden Fees: We do not charge handling or surprise processing fees. Applicable taxes are calculated at checkout based on your delivery address.
2. Free Local Pickup
If you are in the Oldham area, you may choose our local pickup option.
Pickup Location:
Novivi
85 Camden Rd, London NW1 9EX, UK
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Availability: Ready for collection within 2–4 hours during business hours
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Notification: You will receive an “Order Ready for Pickup” email. Please bring your order confirmation and a valid ID.
3. Order Processing & Cut-Off Time
We operate Monday through Friday to ensure quick dispatch.
Customer Service Hours (GMT UTC +0):
Monday – Friday: 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (GMT UTC +0)
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Handling Time: 1–3 Business Day
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Orders placed before 5:00 PM are typically prepared and ready for dispatch by the next business day.
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Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
4. Delivery Estimates
Once your order has been handed over to our courier partners, the estimated timelines are:
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Transit Time: 5–6 Business Days
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Total Estimated Delivery: 6–9 Business Days
Delivery times may vary during peak seasons or due to courier delays outside of our control.
5. Tracking Your Order
Once your package has been dispatched, you will receive a Shipping Confirmation Email containing a tracking number and a link to monitor your delivery.
Tracking information typically becomes active within 24 hours.
6. Address Accuracy & Deliveries
Incorrect Address:
Please ensure all delivery details are correct at checkout. If a parcel is returned due to an incorrect address, reshipping fees may apply.
Damaged Items:
If your item arrives damaged, please contact us at support@novivi.shop within 3 days of delivery, including photos of the damaged item and packaging.
7. Contact Information
If you have any questions regarding your shipment, our team is here to assist you:
Store Name: Novivi
Business Address: 85 Camden Rd, London NW1 9EX, UK
Phone: +44 20 7283 8935
Email: support@novivi.shop
Customer Service Hours (GMT UTC +0): Monday – Friday 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (GMT UTC +0)