Billing Terms & Conditions

This Payment Policy explains how transactions are processed at Novivi and the measures we take to keep your financial information secure. We are committed to a clear and transparent checkout process with no hidden fees.

1. Secure Checkout & Currency

All transactions are processed in British Pounds Sterling (GBP £).

At checkout, the final page will clearly display the total amount, including:

Product Price: The cost of your selected items
Shipping Fees: Free Standard Shipping on orders over £49.99; £5.99 flat rate for orders under £49.99
Taxes: Any applicable VAT included where required

We do not charge hidden handling or administrative fees.

2. Accepted Payment Methods

We work with trusted payment providers to ensure a safe and flexible checkout experience.

We accept:

Visa
Mastercard
American Express
Discover

All payments are securely processed through industry-standard payment gateways.

3. Transaction Security & Privacy

Your financial safety is extremely important to us. We ensure:

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission.
PCI-DSS Compliance: We do not store or have direct access to your full credit or debit card details. All sensitive payment information is securely handled by PCI-compliant third-party providers.
Registered Business: All payments are processed under our registered business name, Novivi.

4. Order Confirmation & Processing

Order Confirmation:
You will receive an automatic Order Confirmation Email immediately after your payment has been successfully completed.

Order Cut-Off Time:
5:00 PM (GMT UTC +0)

Processing Time:
Orders placed before 5:00 PM are typically processed the same business day.
We operate Monday to Friday to ensure prompt dispatch from our Oldham location.

Contact Information

If you have any questions regarding your payment or order, please contact us:

Store Name: Novivi

Business Address: 85 Camden Rd, London NW1 9EX, UK

Phone: +44 20 7283 8935

Email: support@novivi.shop

Customer Service Hours (GMT UTC +0): Monday – Friday 9:00 AM – 5:00 PM

Order Cut-Off Time: 5:00 PM (GMT UTC +0)

30-Day Return Policy

If, for any reason, you are not completely satisfied with your purchase, you have 30 days from the receipt of your package to request a return.

Free Shipping

We offer free shipping on all orders. No additional charges apply for delivery. You will receive your tracking code as soon as your order has been shipped!

Top-notch Support

If you would like to get in touch, just send us an email or give us a call

Secure Payment

Enjoy encrypted payments for a safe and seamless shopping experience. Pay securely and conveniently using your preferred payment method.